GuaranteeCheck
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SunStrong Management Sunrun Renewbrook
Pricing FAQ
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How it works
Servicers
SunStrong Management Sunrun Renewbrook Pricing FAQ Check for free
Sunrun

This should have been automatic.

For agreements structured like Sunrun's BrightBuy with Protection Plus, the servicer's own contract language says a performance-guarantee shortfall refund is issued automatically, by mail, on each in-service anniversary when your actual output falls short of the guarantee. If that didn't happen for you, you're not asking Sunrun for anything new — you're asking them to do what their own agreement already says they should have done.

What we know about Sunrun

An automatic refund, confirmed in a public filing — but not always automatic in practice.

The confirmed source: A New York Department of Public Service public filing for Sunrun's BrightBuy with Protection Plus agreement states the performance-guarantee refund is issued automatically each in-service anniversary when production falls short. This confirmation applies to that specific agreement type — other Sunrun product lines (BrightSave lease, Total Solar PPA) are likely similar but haven't been independently verified, so GuaranteeCheck's letter is careful to only state what's actually confirmed for your agreement.

How to follow up with Sunrun

There's no dedicated claims-request process published by Sunrun for this — and per the agreement language above, none should be needed. When you call, reference the automatic-refund provision directly rather than framing this as a new claim you're originating.

Phone:855-478-6786 (no dedicated email or web form found for this specific issue)
If no response:File a BBB complaint against Sunrun's San Francisco profile after about 30 days.
What GuaranteeCheck does

A letter that says what it actually is: a missed automatic refund.

GuaranteeCheck's Sunrun letter is written differently from its other servicer letters on purpose — it states the automatic-refund provision, confirms your shortfall against your real production data, and asks Sunrun to issue what their own agreement already promised, rather than reading like a fresh claim you're filing from scratch.

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Not affiliated with Sunrun. GuaranteeCheck is an independent self-help tool. We never contact Sunrun on your behalf — the letter is yours to review, sign, and send.